Keeping you warm

 

Shipping Policy

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We currently only ship within the US only Please note that our shipping times may take longer due to Covid-19 Pandemic Shipping Fees Our shipping fees are non-refundable. Shipping rates are a flat fee of $8.00 for US orders only. All orders are shipped within 24 to 48 hours of you placing the order using DHL eCommerce, USPS or ePacket depending on your location and fastest available service. Typical delivery time frame is between 14 to 21 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays. Pre Orders If your order is a pre-order item, it will be shipped together on the pre-order ship date. Please note that all pre-order items have a ship date on the product description.

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Refund Policy

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Return & Refund policy We are sorry to hear that something went wrong with your order. But don't worry, we are here to help! If for any reason, you are unsatisfied with your purchase you may request a return. While we do not issue refunds, we are happy to accept returns of any garment that is unworn, undamaged and still fitted with all security tags and labels and dispatched to us within 7 days of receipt by you for store credit or an exchange. We will review the returned package and contact you to let you know that your exchange has been accepted. We will issue a store credit or an exchange on receipt. Shipping fees are non-refundable. Customer is responsible for shipping fees to send the order back. All return shipping charges must be prepaid. Please allow 10 working days (from the date we receive the returned item) for an exchange to be processed. The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel by special delivery or using a delivery service that insures you for the value of the goods. The cost of sending the original item to us is the customer's responsibility. Send us an email with your order number and the reason why you wish to return your item(s) at [email protected]. Sale items or items purchased in the sale section are final sale and cannot be returned or exchange. Our sale items are non-refundable. We reserve the right to withhold a refund if goods are not returned in their original condition and/or if our goods have been damaged after point of sale through misuse or mishandling.