Lilly – Hoodie

Ready to ship in 1-3 business days

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Shipping Policy

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To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. We will ship to PO Boxes However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time. For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Gauti Galore to import the goods on his behalf. Further, the consignee/buyer agrees Gauti Galore may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods. Processing time All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 3 business days (excluding Saturdays, Sundays, and Holidays) to process. After your payment is authorized and verified, Standard orders can still take up to 3 business days, Expedited orders can still take up to 2 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays. Shipping rates & timelines We offer FREE shipping to 41 countries. Free express shipping 7 to 10 business days to the UK, Italy, France , Germany, Australia, Canada , United States ,Spain , Ireland, Austria, Belgium, Lithuania, Slovakia, Estonia, Finland,Greece,Czech Republic, Bulgaria,Denmark. Standard Shipping 7 to 15 business days to Cyprus , Sweden , Netherlands , Poland , Portugal, Slovenia , India , Indonesia, Israel , Japan , Malaysia , Russia , Saudi Arabia, Singapore, South Korea , Thailand , Georgia, Switzerland , Turkey , Mexico , Hungary , Norway When your order has been shipped, you will receive an email with tracking information. Delivery claims If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used). Gauti Galore does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. Out of stock items If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock. Reserved rights regarding shipping While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers .Gauti Galore reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided. Additionally, Gauti Galore reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to: An irregular or excessive returns history indicative of “wardrobing;” An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or, Potential fraudulent or criminal activity. Similarly, Gauti Galore reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.

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Refund Policy

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We have a 14 day return policy, which means you can exchange or return them for a full refund within 14 days. (from the date you received the package) Free returns are available only to : Russia, Spain, USA / Canada / Australia / UK / France / Germany If the customer receives the wrong size, size, style, or badly damaged clothes, we can send another one or refund. If the customer does not like it after receiving the clothes, he can return it, but he needs to bear the freight and customs duties. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at [email protected]. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.