Shipping Countries:
United States (US), United Kingdom (UK), Canada
Ready to ship in 3-5 business days
Shipping Policy
How much is shipping? illuminate B. Candles currently offers FREE SHIPPING ON ORDERS OVER $45+ WITHIN THE U.S and OVER $100+ TO CANADA! We are currently only shipping to the United States and Canada. ⠀⠀⠀⠀⠀⠀⠀⠀ ⠀ When will I receive my order ? All orders are shipped via USPS or UPS. In order to provide you with the best quality product(s), please keep in mind all candles and wax melts are handmade and can take up to a week to cure. Also, please remember we are in strange times due to the pandemic and delivery dates from the carriers are subject to change. ⠀⠀⠀ ⠀⠀⠀⠀⠀⠀ CURRENT PROCESSING TIME: 7 business days ⠀⠀⠀⠀⠀⠀⠀⠀ ⠀ When will my credit card be charged? Your credit card will be charged at the time of checkout. If you have not received your order within a reasonable time frame, please don't hesitate to email us at [email protected]. Disclaimer: Please make sure all shipping addresses are correct before placing order. illuminate B. Candles is NOT responsible incorrect addresses. If your item is returned, we will reach out to the customer to obtain the correct address. The customer is responsible for shipping fees. We will not refund shipping fees for wrong address and shipping returns.
Refund Policy
Returns and Exchange Policy illuminate B. Candles guarantees satisfaction to all of their customers. If there has been an error or you received a defective item, we will gladly exchange it and send you the correct one. If the product happens to be damaged or breaks during shipping or upon arrival, we will replace the item under certain conditions. In order for the candle(s) to be replaced, we require a photo for proof of damage to be emailed to [email protected] within 5 days of the purchase date. We will only accept returns and exchanges for unburned candles. Exchanges will ONLY be honored if the product was received in error, arrived damaged, or defective, otherwise NO refunds will be issued. ⠀⠀⠀⠀⠀⠀⠀⠀ ⠀ Return Conditions Customers are responsible for the return shipment costs for the product(s) and are liable for any loss in value of the item(s). illuminate B. Candles will determine whether the items are eligible for replacement or an exchange. ⠀⠀⠀⠀⠀⠀⠀⠀ ⠀ If you are unsatisfied with your order for any reason, please contact us at [email protected]. It is our goal to provide exceptional customer service, and we will work to make it right.
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