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Shipping Policy
All orders are processed within 1 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Domestic Shipping Rates and Estimates For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. For simple flat rate shipping: We offer $6 flat rate shipping to those in the United States. Shipping option Estimated delivery time Price First Class 2 to 7 business days $6 Priority Mail 2 to 4 business days $11 International Shipping We offer international shipping. We use calculated shipping rates and shipping charges for your order will be calculated and displayed at checkout. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Goddess Shop is not responsible for these charges if they are applied and are your responsibility as the customer. How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you. Track here Refunds, returns, and exchanges Read our return policy here: https://thegoddessshopco.com/pages/returns-refund-policy We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy. If there was any error in your order, please return it to us within 5 days. Email [email protected] and we will kindly send you a return label. Once the item is received, we will issue you a return label and refund you. If you have any further questions, please don't hesitate to contact us at: [email protected]
Refund Policy
RETURN POLICY Last updated October 08, 2020 Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy. If there was any error in your order, please return it to us within 5 days. Email [email protected] and we will kindly send you a return label. Once the item is received, we will issue you a return label and refund you. RETURNS All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. RETURN PROCESS To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address: The Goddess Shop Attn: Returns RMA # 6182 Edsall rd Alexandria, VA 22304 United States Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. REFUNDS After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed. EXCEPTIONS The following items cannot be returned: Personal hygiene products, intimate products, and supplements. For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. Please Note A 15% restocking fee will be charged for all returns. Sale items are FINAL SALE and cannot be returned. CANCELATIONS We do not offer cancellations on orders. All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attac QUESTIONS If you have any questions concerning our return policy, please contact us at: [email protected] +1 (302) 468-7524
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