Shipping Countries:
United States (US)
Ready to ship in 2-3 weeks
Shipping Policy
Order Processing Non-prescription requests take 7-10 business days to process before being shipped. Shipping NURILENS ships within the United States and internationally. Shipping within the United States is free. International shipping will be an additional cost based on the customer's chosen shipping provider. Shipping within the United States will take approximately 3-5 business days, not counting weekends, and holidays. Shipping to Canada, other U.S. territories, and other countries may take longer depending on international customs processes.
Refund Policy
Returns and exchanges should be initiated within 7 business days of delivery. You will need to initiate a claim by emailing [email protected]. Once we have confirmed receipt of your claim, you will receive instructions on how and where to return the product. The product must be received in its original packaging in new or lightly used condition at our warehouse within 7 days of us confirming receipt and providing instructions. Once your product has been received, our Returns Team will conduct an inspection after which, you will be notified via email whether or not you have qualified for said return or exchange. If you do not qualify for either option, the lenses will be shipped back to you. | At this time, we are not able to accept returns for international shipments. Please reach out to [email protected] if you have any questions regarding this matter. | Exclusions: To protect all of our customers and ensure the integrity and fairness of every claim, we cannot accept a return or exchange (even within one year of purchase) in certain situations, including: (1) Prescriptions that were incorrectly supplied by the customer (2) Products damaged by misuse, abuse, improper care, negligence, or accidents (including pet damage) (3) Products that have been soiled or contaminated (4) Cosmetic Wear and Wear (5) Third-party alterations made to the product | Return Shipping Shipping charges are non-refundable. Customers will pay for the return shipping at the time of drop off and rates vary based on the order. | 1 Year Warranty: We are committed to supplying quality eyewear to our customers and a seamless experience. We guarantee that every item is made by NURILENS and stand confident in the workmanship, craftsmanship, and materials in our products. All of our products have a one (1) year warranty, during which time eyeglasses and/or cases can be replaced at no additional cost, except for shipping, handling, and related taxes. Our Warranties Cover (1) Failure of workmanship and craftsmanship (2) Faulty products and materials (3) Faulty prescriptions and lens quality. | Our Warranties Do Not Cover: To protect all of our customers ensure the integrity and fairness of every claim, we cannot accept a return or exchange (even within one year of purchase) in certain situations, including (1) Shipping costs for products returned outside of the USA (2) Products damaged by misuse, abuse, improper care, negligence, or accidents (including pet damage) (3) Products showing excessive wear and tear (4) Products lost or damaged due to accidents or acts of God (5) Products returned for personal reasons that are not related to performance or satisfaction. (6) Products that have been soiled or contaminated (7) Lost or Stolen Products (8) Cosmetic Wear and Wear (9) Third-party alterations made to the product | Please note every item is subject to an evaluation by our Returns Team. Warranty Claims Process Any warranty claims must be made by the customer within seven (7) calendar days of the expiration of the Warranty Period. You will be asked to send a photograph to confirm the claim, and returned to our warehouse for inspection. The NURILENS Quality Team will review and inspect your claim according to the terms of the warranty. If your product qualifies, we will send you shipping information regarding your refurbished or replaced product. If it does not qualify, you will be notified via email. NURILENS reserves the right to charge for shipping and handling to process the Warranty Claim.
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